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Messages posted by jeka
 
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sohaibkhalid614 wrote:How to reset lost or forgotten password??


Click "Sign-in" followed by "Forgot password", then follow instructions.
Sudokyou2 wrote:My "My History" tab is dimmed out and won't open. Why is this?


Have you solved any puzzles yet? It will only be greyed out if there is nothing in it.
Click "Sign-in" followed by "Forgot password", then follow instructions.
The fix is out for about a month now. Have you updated yours? I hope it is understood that app fixes take time and effort and that estimated delivery time are just that - estimates.
Thank you. We'll look into it.
Thanks for letting us know. We will investigate. In the future, please address technical and support issues to debug@genina.com
To reset your password, click Sign-in on this site, then "Forgot Password", then follow instructions.
Probably within a week or two.
I'm sorry, there are no plans for a windows version at this time.
If you come across a puzzle you deem unsolvable, please take a screenshot and post it here. Then use the "Undo" function to take the puzzle back to its original condition and take another screenshot and post it here. We will then be able to investigate.
Please make sure you use the same password in the app (it is accessible under Settings). You can reset your password on this site: go to Sign-In -> Forgot Password, then follow instructions.
The X-Axis is just your progression through time. I.e. game number 1, 2, etc.
This is something we've been trying to figure out for a while. How to identify the offending ad and the network serving it. Meanwhile, if you switch to Full Screen ads (Settings - Ads, requires restart) this should fix it for you.
We are aware of this issue and are working on a fix. It has to do with Android upgrading to the latest OS version (Pie).
We are aware of this issue and are working on a fix. It has to do with Android upgrading to the latest OS version (Pie).
 
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