genina.com
Follow GeninaDotCom on Twitter Follow Genina on Facebook Sign in Register
search | recent topics | hottest topics
sudoku free forces closing
 
Forum Index » Sudoku » sudoku free forces closing  XML
Author Message
zivshosh@gmail.com



Joined: 14 Dec 2013
Messages: 10
Offline

Tablet: Motorola Xoom
OS: android 3.2

Lately Genina's Sudoku (free version) forces closing with a warning I don't understand.
Did anyone experience similar phenomenon?
Does the latest Sudoku suits android 3.2? (I uninstalled and reinstalled, and I have automatic update for this game)
If it doesn't where can I get older versions of Genina's Sudoku free?
thanks
jeka
(Forum Admin)



Joined: 12 Jul 2010
Messages: 244
Offline

When you say it force closes lately, do you mean it worked at first and then started doing it? What is the message you are getting?
zivshosh@gmail.com



Joined: 14 Dec 2013
Messages: 10
Offline

the message is this:
" the application sudoku free (process com.icenta.sudoku.ui) has stopped unexpectedly. please try again"
and then I have two options:
force closing and report.
report didn't help much (never got any feedback) and of course try again causes the same message.

The game was installed more then a year ago and it was my favorite game because the extreme level was hard enough for me.
only during the last two weeks or so it stopped functioning properly.
and it does not force closing when I start the game, but after few minutes.
Can anyone help?
jeka
(Forum Admin)



Joined: 12 Jul 2010
Messages: 244
Offline

We have released an update several days ago, do you have the latest version?
zivshosh@gmail.com



Joined: 14 Dec 2013
Messages: 10
Offline

I removed and reinstalled it few days ago but I'll try again.
Can anyone tell me if the last version compatible with android 3.2? and if not where do I find older version?
thank you for your quick answer.
jeka
(Forum Admin)



Joined: 12 Jul 2010
Messages: 244
Offline

You can see what you current version is by going to Menu-Feedback on the main screen of the app.

Yes, it is compatible with 3.2
zivshosh@gmail.com



Joined: 14 Dec 2013
Messages: 10
Offline

I have version 9.1.3
do I have to update again?
jeka
(Forum Admin)



Joined: 12 Jul 2010
Messages: 244
Offline

When you go to Google Play, if a later version is available, it will show an option to "Update", if not, then you have the latest version.
zivshosh@gmail.com



Joined: 14 Dec 2013
Messages: 10
Offline

in Google play 9.1.3 is the current version (I don't have update, just open or uninstall)
so what causes it? is the paid version any better? how do I know it won't happen with the paid version (I am willing to pay)
I tried many sudoku games on the android and I really think it is the best and I'd like to continue play with it.
thanks
jeka
(Forum Admin)



Joined: 12 Jul 2010
Messages: 244
Offline

Paid version doesn't have ads in it, so if this issue is caused by one of the ad libraries, it shouldn't happen there. You may want to give it a try and return it if the issue appears there as well.

As to what's causing this, I can't really tell without some additional information from you. If you'd like to help us debug this issue, I'd need your device id to start. (If you are unsure what it is, you can use this app to see it - https://play.google.com/store/apps/details?id=com.evozi.deviceid, I need the field named Android ID).

This message was edited 2 times. Last update was at 16 Dec 2013 15:37:18

zivshosh@gmail.com



Joined: 14 Dec 2013
Messages: 10
Offline

android id = Got it and I'm taking it out for privacy reasons
do I have to be connected with my tablet?

This message was edited 1 time. Last update was at 16 Dec 2013 15:38:56

jeka
(Forum Admin)



Joined: 12 Jul 2010
Messages: 244
Offline

No, I just need that ID to find your force closing report.
jeka
(Forum Admin)



Joined: 12 Jul 2010
Messages: 244
Offline

Found it.

The developers are telling me they are planning a release later today or tomorrow that should address the issue you are having.

I'll let you know when it's out.
zivshosh@gmail.com



Joined: 14 Dec 2013
Messages: 10
Offline

many many thanks, jeka
looking forward to this correction
jeka
(Forum Admin)



Joined: 12 Jul 2010
Messages: 244
Offline

We've just published an update (version 9.2.1) that should fix the problem you have experienced. Please let me know if everything is back to normal or if you are still experiencing issues.
 
Forum Index » Sudoku
Go to:   
Powered by JForum 2.1.8 © JForum Team
© 2009 genina.com Home Privacy Policy Contact Us