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Unable to re-install premium version
 
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Billy



Joined: 28 Feb 2013
Messages: 8
Offline

I was having difficulty with the program not starting. Sometimes several attempts would get this to work properly, sometimes not. I then had a bright idea: uninstall and re-install, I uninstalled OK but am unable to re-install the app.

The play store recognises the program having been installed previously on the device and is grayed out - HELP - what have I done wrong?
jeka
(Forum Admin)



Joined: 12 Jul 2010
Messages: 258
Offline

What does it say exactly when you view the app in the Play store? Does it say "Installed"? Are you sure you deleted the app and not just removed a shortcut to it from your home screen?
Billy



Joined: 28 Feb 2013
Messages: 8
Offline

jeka wrote:What does it say exactly when you view the app in the Play store? Does it say "Installed"? Are you sure you deleted the app and not just removed a shortcut to it from your home screen?


Yes, exactly that - however when I just then tried to get the precise statements that were being shown on Playstore I clicked on the install button that then went to the next install button that was NOT now greyed out! The program installed and appears to be working as it should. Hopefully that is the end of my problem. I hadn't worried too much as I could use the free version in the interim.

Thanks for your response.

Billy.
 
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