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Uploading A COMPETITION GAME IS NOT HAPPENING DESPITE GAME COMPLETION
 
Forum Index » Sudoku » Uploading A COMPETITION GAME IS NOT HAPPENING DESPITE GAME COMPLETION  XML
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barbaricbarb



Joined: 30 Jan 2011
Messages: 3
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I've completed the competition game today and it won't upload onto the server and is just ticking away on the clock instead. I'm using an andoid app on a HTC Legend. It is the recent version of the game.
I have triple checked the game and it looks correct.

Any Ideas?

Thanks

Barbaricbarb
Simon
(Forum Admin)


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Joined: 12 Jul 2010
Messages: 21
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The answer here is simple. Your answers aren't correct. When you finish the puzzle correctly, the same congratulations message will pop up just like in normal games, but since this is a competition, all validation and help tools are disables. If the time is still ticking, then the puzzle is incorrect and you need to go back in and figure out where. Hope this helps.

Thank you,
Simon Khodab
Forum Admin / Customer Service Executive
skhodab@genina.com
[WWW]
barbaricbarb



Joined: 30 Jan 2011
Messages: 3
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Simon wrote:The answer here is simple. Your answers aren't correct. When you finish the puzzle correctly, the same congratulations message will pop up just like in normal games, but since this is a competition, all validation and help tools are disables. If the time is still ticking, then the puzzle is incorrect and you need to go back in and figure out where. Hope this helps.


I have just checked again and have even checked the grid with a computerised solution (so I won't submit now - the time is over 20 minutes now so whats the point anyway?) and it is correct. So Is there the possibility of a bug in the android version- or even 2 solutions to the puzzle? It's the first comp I've had a chance to do and submit to but win't be inclined to try again if my efforts are thwarted!!

Barbaricbarb (who usually does and completes extreme puzzles)
Simon
(Forum Admin)


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Joined: 12 Jul 2010
Messages: 21
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There is never 2 solutions to a puzzle and there are no errors in the code either. I'm not sure what you're using to verify, but I can tell you that puzzles are fine and if you're not seeing the pop up at the end, then it's not correct. Without seeing your specific puzzle, I can't say for sure, but if you'd like, take a picture of your completed puzzle and send it to skhodab@genina.com

Thank you,
Simon Khodab
Forum Admin / Customer Service Executive
skhodab@genina.com
[WWW]
barbaricbarb



Joined: 30 Jan 2011
Messages: 3
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OK I have sent an email with a photo of the puzzle on my phone.

Thanks
ozzy



Joined: 31 Jan 2011
Messages: 1
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I have the same problem
already went back and forth, checked the thing and redid it twice...
i have finished the board and it is still ticking...
i shall send you a pic as well
i am on a htc hero
Simon
(Forum Admin)


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Joined: 12 Jul 2010
Messages: 21
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So it looks like some users are experiencing this issue while others are not. If you are having this same issue, please email me with the following information:

- Picture of the completed board
- Model of phone you're using
- Version of Android that your phone is running

Hopefully we can have this issue fixed soon, but first we need to figure out what the users that are experiencing this issue have in common since many users were able to successfully upload their results to us already.

Thank you,
Simon Khodab
Forum Admin / Customer Service Executive
skhodab@genina.com
[WWW]
Jugs



Joined: 6 Feb 2011
Messages: 2
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I'm having the same problem, but the way I got it to work is by finishing the puzzle, hitting the back button so I'm at the home screen, then resuming game and erasing one of the numbers and putting it back in. The game will then finish and you have the option to upload. Sure this adds seconds to your time, but its better than not being able to upload.

Hope this helps.
Jugs



Joined: 6 Feb 2011
Messages: 2
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I'm having the same problem, but the way I got it to work is by finishing the puzzle, hitting the back button so I'm at the home screen, then resuming game and erasing one of the numbers and putting it back in. The game will then finish and you have the option to upload. Sure this adds seconds to your time, but its better than not being able to upload.

Hope this helps.
ruverlyn



Joined: 6 Feb 2011
Messages: 2
Offline

I am new to the system. I cannot download my puzzle either and it looks right to me. Where do you go to check if it is right? Do you need to do anything special like pre-register for the competition? I tried backing up and taking a number out then re-enter but nothing. I have an I pod Touch. Also, when I look at "My History", it measures in seconds on the left side. What is the bottom measurement. I don't understand how to read it.
Simon
(Forum Admin)


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Joined: 12 Jul 2010
Messages: 21
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Our developer is looking into this issue. This issue occurs sometimes and there doesn't seem to be a pattern. A question to anyone that remembers, did you use the Undo/Redo features during the competition puzzle when that happened?

Thank you,
Simon Khodab
Forum Admin / Customer Service Executive
skhodab@genina.com
[WWW]
jack straw



Joined: 15 Mar 2011
Messages: 2
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barbaricbarb wrote:I've completed the competition game today and it won't upload onto the server and is just ticking away on the clock instead. I'm using an andoid app on a HTC Legend. It is the recent version of the game.
I have triple checked the game and it looks correct.

Any Ideas?

Thanks

Barbaricbarb


I've had this problem as well, typically after two-three times of erasing and changing a square it will finally report a solution, but I typically have to exit the puzzle, resume it, then erase and re-write a square. Solution is obviously right because it eventually accepts it.
brujah



Joined: 22 Dec 2011
Messages: 3
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Simon wrote:Our developer is looking into this issue. This issue occurs sometimes and there doesn't seem to be a pattern. A question to anyone that remembers, did you use the Undo/Redo features during the competition puzzle when that happened?


I had this issue last saturday. I completed the board, and assuming I did something wrong, I checked it 4 times. After 15 minutes of checking, I cleared the board, and did it again, with some really high numbers on the timer, and it still would not complete. I finally gave up after 30 minutes and something like 2 completions, and about 20 checks.

I am on an HTC EVO shift, android 2.3
ckburrows18



Joined: 12 Nov 2015
Messages: 1
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Do I have to wait till the day of the competition to enter?
onlineterpercayanet



Joined: 27 Oct 2016
Messages: 1
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Oke thanks
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